Payment channels

Pay City of Burnsville Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus (2026 upgraded platform). Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-866-793-0192, available anytime for payments and balance inquiries.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed official payment page does not publish a text-to-pay keyword or short code; the customer portal supports eBilling, AutoPay, usage monitoring and alerts.

Mail-in address

City of Burnsville, P.O. Box 77025, Minneapolis, MN 55480-7725.

Counters, drop boxes, and office hours

Burnsville City Hall, 100 Civic Center Parkway, Monday-Friday 8:00 a.m.-4:30 p.m.; cash or check accepted at the counter. A secure 24/7 drop box is in the parking-lot median near the main entrance.

Accepted digital instruments

What you can use online

Official portal accepts Visa, Mastercard, Discover, American Express, PayPal, PayPal Credit, Venmo, Google Pay and checking/savings accounts. Bank draft and AutoPay are also available.

2026 transaction pricing

Convenience fees

No additional fee is charged through the City's official website, according to the current payment page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Burnsville Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →