Payment channels

Pay BILLINGS CITY OF

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as VXengage, identified by the City of Billings Public Works payment page as its utility-payment platform.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

406-657-8315, then option 1 for automated telephone payment according to the City utility FAQ.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City’s current payment page advertises Pay By Text through the online utility account platform. It does not expose a current enrollment keyword or complete opt-in sequence; customers should sign in at accountadmin.billingsmtpublicworks.gov and follow the account prompts.

Mail-in address

City of Billings Public Works Customer Service Center, 2251 Belknap Avenue, Billings, MT 59101. Include the remittance stub and account number; do not mail cash.

Counters, drop boxes, and office hours

The City of Billings Public Works Customer Service Center is at 2251 Belknap Avenue, Billings, Montana 59101, and is open Monday through Friday from 8:00 a.m. to 5:00 p.m. The City also provides online account, AutoPay, paperless billing, Pay By Text, and telephone payment channels; the reviewed page does not list additional staffed counters or a full drop-box schedule.

Accepted digital instruments

What you can use online

The City identifies Mastercard, Visa, Discover, and electronic check as accepted online/telephone payment methods. AutoPay and paperless billing are available through the account platform.

2026 transaction pricing

Convenience fees

The current public payment pages identify card and eCheck capability but do not publish an exact 2026 flat fee or percentage surcharge. Any processor charge shown by VXengage checkout is the controlling amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by BILLINGS CITY OF and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →