Payment channels

Pay City of Billings Public Works Water Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as WaterSmart account/payment platform. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(406) 657-8315, option 1 for the self-service automated telephone payment system. The current payment guide says the IVR is available 24/7 except during the weekly Tuesday 5 p.m. to Wednesday 5 p.m. maintenance window; billing staff use option 3 during normal office hours.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The current Billings customer portal supports Pay By Text enrollment. Customers create or access their online profile at accountadmin.billingsmtpublicworks.gov, verify the account, and select the Pay By Text option in the portal. The reviewed public pages do not publish a keyword or short code; the portal controls enrollment and payment-method authorization.

Mail-in address

City of Billings Utilities Service Center, 2251 Belknap Avenue, Billings, MT 59101. The City’s billing update expressly directs customers who cannot pay online to mail a check to the Customer Service Center at this address.

Counters, drop boxes, and office hours

Payments may be delivered to the Utilities Service Center at 2251 Belknap Avenue, Billings, Montana 59101, Monday through Friday 8:00 a.m. to 5:00 p.m.; the service center accepts in-person checks and provides a drop box. A second listed drop-box/payment location is City Hall on North 27th Street and 2nd Avenue North. Drop boxes are collected daily and posted the next business day. The City advises customers to confirm current counter and instrument requirements before visiting.

Accepted digital instruments

What you can use online

The online and telephone systems support electronic bank-account payments and credit/debit-card payments; the portal also offers AutoPay, paperless billing, one-time guest payment, and Pay By Text. The current public pages do not enumerate card brands or mobile wallets. Personal checks may be mailed or delivered in person but are not digital instruments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current Billings payment and rate pages do not state an exact 2026 flat card fee or percentage surcharge. Any processor charge should be displayed by the accountadmin checkout or the telephone payment system before confirmation.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Billings Public Works Water Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →