Payment channels

Pay East Orange Board of Water Commissioners / East Orange Water Commission

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as CustomerConnectPortal / MyUtilityOnline. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

973-266-8869 for Visa, MasterCard, or Discover phone payment; the caller needs the 12-digit account number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. East Orange publishes MyUtilityOnline web account access and phone payment but the reviewed pages do not publish a text-to-pay keyword or SMS payment enrollment.

Mail-in address

East Orange Water Commission, P.O. Box 829793, Philadelphia, PA 19182-9793, for payments only.

Counters, drop boxes, and office hours

The Water Commission cashier is at 99 South Grove Street, East Orange, NJ 07018. Customer service is Monday-Wednesday and Friday, 8:30 a.m.-4:30 p.m., and Thursday, 8:30 a.m.-5:30 p.m.; cashier window hours are Monday-Friday, 8:30 a.m.-4:30 p.m., and Thursday until 5:30 p.m. The reviewed pages specify card payment by phone/online but do not enumerate all in-person tender types.

Accepted digital instruments

What you can use online

The online portal accepts Visa, MasterCard, and Discover credit/debit cards; phone payment uses the same cards. MyUtilityOnline lets customers view balance, bill comparisons, payment history, and usage history. The reviewed page does not advertise ACH, Apple Pay, Google Pay, or PayPal.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current East Orange pay page does not state an online or phone card convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by East Orange Board of Water Commissioners / East Orange Water Commission and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →