Payment channels

Pay NJ AMERICAN WATER - LIBERTY

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as American Water MyWater; Paymentus for the no-registration guest-pay path.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-855-748-6066, the 24/7 payment line for card or electronic-check payments.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

MyWater publishes paperless billing and alerts, but no current New Jersey text-to-pay keyword or short code is published.

Mail-in address

New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331. Include the payment stub; do not send cash, staples, or paper clips.

Counters, drop boxes, and office hours

The listed New Jersey American Water drop box is at 50 Winfield Scott Plaza, Room 102, City Hall, Elizabeth, NJ 07201, Monday-Friday 9:00 a.m.-4:00 p.m. except holidays; it accepts cash, check, and money order, not cards. Authorized CheckFreePay locations are available statewide, but hours and third-party fees vary.

Accepted digital instruments

What you can use online

MyWater accepts bank-account payments and bank autopay without a utility fee, plus credit-card payments. The phone system accepts Visa, MasterCard, Discover, American Express, and electronic check. Guest Paymentus payments are also available with transaction fees.

2026 transaction pricing

Convenience fees

MyWater and phone credit-card payments cost $1.95 per transaction. Bank-account payments and bank autopay through MyWater are free; the guest-pay route states that fees apply to all methods.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by NJ AMERICAN WATER - LIBERTY and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →