Payment channels

Pay New York City Department of Environmental Protection – Bureau of Customer Services / NYC Water Board

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus — the DEP payment instructions identify Paymentus Originator ID 1020401225 for corporate customers’ bank debit blocks; the official QuickPay and My DEP payment workflow is operated through that Paymentus-backed service.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-622-8292, available 24 hours a day, 7 days a week. The automated service accepts checking-account, credit-card, and debit-card payments; checking or savings-account payments have no Water Board convenience fee.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Current NYC DEP payment instructions describe My DEP Account, QuickPay, automated phone, mail, borough offices, and NYC Department of Finance Business Centers, but do not publish a text-to-pay short code, keyword, or opt-in enrollment sequence.

Mail-in address

NYC Water Board; P.O. Box 11863; Newark, NJ 07101-8163. Customers should use the return envelope, make checks or money orders payable to NYC Water Board, and enclose the bill stub. For a delinquency already in the shut-off process, DEP separately instructs customers to send checks or money orders to 59-17 Junction Blvd., 13th Floor, Collections Unit, Elmhurst, NY 11373.

Counters, drop boxes, and office hours

DEP accepts check or money-order payments at any Borough Office, Monday through Friday from 9:00 a.m. to 5:00 p.m.; customers may use any borough office regardless of residence. Locations are Bronx, 1932 Arthur Avenue, 6th Floor; Brooklyn, 345 Adams Street, 9th Floor; Manhattan, 55 West 125th Street, 9th Floor; Queens, 59-17 Junction Blvd., 9th Floor; and Staten Island, 60 Bay Street, 6th Floor. NYC Department of Finance Business Centers also accept cash, check, or money order; the City’s current payment page links to the Finance Department for the current center list and hours. The reviewed current pages do not publish a separate DEP drop-box list or a card-acceptance rule for Borough Office counters.

Accepted digital instruments

What you can use online

Online and automated-phone payments accept Visa, Mastercard, Discover, and American Express credit or debit cards, with a checking or savings account available through the phone service and My DEP/QuickPay bank-debit workflow. The Water Board does not charge its convenience fee for checking or savings-account payments. Apple Pay, Google Pay, PayPal, Venmo, and other digital wallets are not listed by the current DEP payment instructions and therefore are not verified.

2026 transaction pricing

Convenience fees

2.25% of the transaction for online or phone credit/debit-card payments. Payments made with a checking or savings account are identified by DEP as having no Water Board convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by New York City Department of Environmental Protection – Bureau of Customer Services / NYC Water Board and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →