Notice and timing
How delinquency is handled
Grace period after the due date
Payment is due 25 days after CFPUA bills the account. If payment is not received by that due date, CFPUA applies the delinquency process; the customer has no additional universal grace period stated after the due date before the 5% late fee applies.
Late-fee calculation
CFPUA applies a late fee equal to 5% of current CFPUA service charges when payment is not received by the due date. The current FY2027 fee schedule also lists a $25 returned-check or dishonored-bank-draft fee, $5 check-stop-payment fee, $60 delinquency fee, $60 meter/premise visit fee, and $1 printed-paper-bill fee. A card payment adds the separate $3 per up-to-$300 convenience fee.
Disconnection timeline
CFPUA bills monthly and sets payment due 25 days after billing. If the due date is missed, a 5% late fee is added; a delinquency letter is sent 14 days after the due date; and the account becomes eligible for disconnection 14 days after the delinquency letter. In the ordinary sequence, eligibility can therefore occur about 53 days after the billing date, subject to posting, weather, payment arrangements, assistance, disputes, and account-specific restrictions. Reconnection calls before 2:30 p.m. are scheduled the same day; later requests generally move to the next business day unless the after-hours fee is paid.