Municipal Department
City of Asheville Water Resources
Serving Asheville, North Carolina
Population served
157,431 people (EPA SDWIS active CWS PWS NC0111010)
State system code
FIPS 37
Billing frequency
Bi-monthly billing is the City’s published household comparison basis; FY2026-27 budget material describes a typical water customer using 6 CCF per month and a bi-monthly bill impact. Exact account statement dates vary.
Provider briefing
How this utility’s billing works
City of Asheville Water Resources operates as a municipal department serving Asheville, North Carolina. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered volumetric water service measured in CCF, with fixed and consumption components and adopted multi-year rate increases. FY2026-27 budget material uses 6 CCF per month as the typical residential comparison; detailed current tariff values were not exposed in the reviewed page text.. Bills are generated bi-monthly billing is the city’s published household comparison basis; fy2026-27 budget material describes a typical water customer using 6 ccf per month and a bi-monthly bill impact. exact account statement dates vary., and a typical residential cost reference is A dedicated this detail was not publicly posted. For a complete water-plus-wastewater total from the reviewed page text. Asheville’s FY2026-27 budget materials state that a 6 CCF/month water customer would see a $6.11 bi-monthly bill increase in the adopted fee changes; the complete base, sewer, and stormwater amounts require the current rate schedule and account class.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Asheville bills water utility charges and wastewater-related services through its municipal utility system. The reviewed pages do not expose a winter-average formula or a universal sewer percentage tie-in.
Meter and infrastructure notes
Asheville launched WaterSmart as part of its Advanced Metering Infrastructure project. Customers can view daily or hourly usage and receive high-use/leak alerts. The reviewed pages do not state the full deployment percentage or exact transmission interval.
Emergency water support
Report a leak or water emergency
828-251-1122 is the City Water Resources customer-service number for water-billing and usage assistance. The reviewed official water pages do not expose a separate water emergency number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Asheville, North Carolina
City of Asheville Water Resources is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.