Payment channels

Pay City of Concord Customer Care - Water and Sewer Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The official page calls it the Utility Customer Portal but does not identify the software vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed Concord customer-care and collections pages publish (704) 920-5555 for 24/7 water/electric outage reporting and general assistance but do not identify a separate automated bill-payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Concord publishes online portal autopay, automatic bank draft, automatic credit-card draft, mail, in-person, drop-box, and credit-card payment methods, but no text-to-pay keyword or enrollment sequence.

Mail-in address

City of Concord, P.O. Box 604220, Charlotte, NC 28260-4220 for payment processing. Written utility-account inquiries should be sent to City of Concord, P.O. Box 308, Concord, NC 28026-0308.

Counters, drop boxes, and office hours

The City accepts payments in person and through the Market Street drop box; the official FAQ says kiosk payments post the same business day and the drop box is retrieved at approximately 8:00 a.m. and 2:00 p.m. each business day. The reviewed pages do not expose a complete current counter address/hours in the accessible text, so customers should confirm the active Customer Care location before visiting.

Accepted digital instruments

What you can use online

Online credit card, automatic bank draft, automatic credit-card draft, and Utility Customer Portal autopay. The City also accepts mailed and in-person payments; returned checks can trigger cash-only status after repeated NSF events.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed FY26 fee schedule and online collections pages do not expose a separate online convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Concord Customer Care - Water and Sewer Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →