Municipal Department
City of Durham Department of Water Management
Serving Durham
Population served
333,490 people (EPA SDWIS active CWS PWS NC0332010)
State system code
FIPS 37
Billing frequency
Monthly; account statement controls the period.
Provider briefing
How this utility’s billing works
City of Durham Department of Water Management operates as a municipal department serving Durham. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly base/service charge plus tiered water volume charges. FY2026-27 rates effective July 1, 2026 increase service and volume charges, including tiers of $2.98, $4.50, and $4.93 per Ccf in the published budget.. Bills are generated monthly; account statement controls the period., and a typical residential cost reference is A dedicated this detail was not publicly posted. Exact total requires meter, water tier, sewer, stormwater, and account charges; the City projects about a 12% average total rate increase for FY2026-27.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Durham bills water and sewer as separate monthly components; the reviewed budget did not expose a universal winter-average formula.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. No universal AMI/AMR vendor or interval was verified.
Emergency water support
Report a leak or water emergency
919-560-4321 for Durham Water Management emergency/service routing.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Durham
City of Durham Department of Water Management is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.