Municipal Department
City of Raleigh Water
Serving Raleigh and Wake County
Population served
650,000 people (EPA SDWIS active CWS PWS NC0392010)
State system code
FIPS 37
Billing frequency
A dedicated this detail was not publicly posted. Account statement controls the cycle.
Provider briefing
How this utility’s billing works
City of Raleigh Water operates as a municipal department serving Raleigh and Wake County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Residential water, wastewater, stormwater, and solid-waste schedules; FY2026-27 rates and service charges are City-adopted.. Bills are generated a dedicated this detail was not publicly posted. account statement controls the cycle., and a typical residential cost reference is A dedicated this detail was not publicly posted. Exact total requires current water/sewer/stormwater usage and account charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Raleigh bills water and wastewater usage together with stormwater charges; the reviewed pages did not expose a universal winter-average formula.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed pages did not identify one universal AMI/AMR vendor or interval.
Emergency water support
Report a leak or water emergency
919-996-3245, press 2, for sewer backup, overflow, or water-leak instructions.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Raleigh and Wake County
City of Raleigh Water is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.