Municipal Department
City of Statesville Utility and Revenue Collections - Water and Sewer
Serving Statesville
Population served
30,843 people (EPA SDWA queue estimate for NC0149010)
State system code
FIPS 37
Billing frequency
Monthly; the City’s utility materials describe monthly utility accounts and monthly billing operations.
Provider briefing
How this utility’s billing works
City of Statesville Utility and Revenue Collections - Water and Sewer operates as a municipal department serving Statesville. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered water and sewer service with adopted municipal rates. Water and sewer rates increased 12% effective July 1, 2026 under the FY2026-27 budget.. Bills are generated monthly; the city’s utility materials describe monthly utility accounts and monthly billing operations., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed 2026 rate-increase notice states the 12% increase but does not provide a complete 5,000-7,000 gallon total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
A dedicated this detail was not publicly posted. The reviewed official 2026 notice did not expose the current sewer calculation or winter-average rule.
Meter and infrastructure notes
Electric and water meters are read by the City every month. The reviewed source did not identify the water-meter communications technology.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed utility payment pages did not publish a dedicated water-main emergency number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Statesville
City of Statesville Utility and Revenue Collections - Water and Sewer is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.