Public Water Authority
Robeson County Water Department
Serving Robeson County Water Department service area, centered in Lumberton and county water-system communities
Population served
67,970 people (EPA SDWA queue estimate for NC0378055)
State system code
FIPS 37
Billing frequency
Monthly, with three due-date cycles: the 5th, 15th or 25th of each month depending on the route. If the date falls on a weekend or holiday, the due date moves to the next business day.
Provider briefing
How this utility’s billing works
Robeson County Water Department operates as a public water authority serving Robeson County Water Department service area, centered in Lumberton and county water-system communities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Residential flat base allowance plus volumetric usage. The County's current 2026 overview states that the base fee covers the first 2,000 gallons and additional gallons are charged per 1,000 gallons under a tiered structure; the reviewed public page does not expose every current dollar tier.. Bills are generated monthly, with three due-date cycles: the 5th, 15th or 25th of each month depending on the route. if the date falls on a weekend or holiday, the due date moves to the next business day., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed 2026 County overview confirms the first-2,000-gallon base allowance and additional volumetric tiers but does not publish the complete current dollar schedule needed for a verified 5,000-7,000 gallon total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
A dedicated this detail was not publicly posted. Robeson County Water Department's reviewed materials describe the county water-distribution system and do not identify a county wastewater bill, sewer provider, winter average or water-usage tie-in for this PWSID.
Meter and infrastructure notes
Robeson County offers EyeOnWater through automated meters, with real-time usage, historical comparisons and leak alerts; the reviewed pages do not state the hardware vendor, transmission interval or route-reading calendar. Usage monitoring is separate from the Municipal Online Payments payment portal.
Emergency water support
Report a leak or water emergency
910-671-3485 for after-hours water-main-break emergencies only. Account/customer service is (910) 671-3478 during the office schedule.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Robeson County Water Department service area, centered in Lumberton and county water-system communities
Robeson County Water Department is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.