Municipal Department
Town of Clayton Utilities and Billing - Water and Sewer
Serving Clayton
Population served
30,876 people (EPA SDWA queue estimate for NC0351020)
State system code
FIPS 37
Billing frequency
Monthly; the Town describes fixed monthly base charges and monthly utility statements.
Provider briefing
How this utility’s billing works
Town of Clayton Utilities and Billing - Water and Sewer operates as a municipal department serving Clayton. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Base charge plus variable gallon-based usage charge. The FY2027 budget effective July 1, 2026 lists a 4,000-gallon average residential water charge of $56.64 and sewer charge of $102.56, reflecting the adopted 2026 rate adjustment.. Bills are generated monthly; the town describes fixed monthly base charges and monthly utility statements., and a typical residential cost reference is At the Town’s published 4,000-gallon FY2027 example, water is $56.64 and sewer is $102.56, or $159.20 combined before any other utility services; a 5,000-7,000 gallon total was not published.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer usage is billed as a separate gallon-based commodity charge plus a fixed monthly base charge. For pool fills, the Town schedules before-and-after meter readings and applies a reduced water rate with no sewer charge for the documented pool-fill gallons.
Meter and infrastructure notes
The Town’s free utility tracker provides real-time water-consumption monitoring and leak alerts; the reviewed pages did not identify the underlying AMI/AMR hardware or routine meter-read schedule.
Emergency water support
Report a leak or water emergency
919-553-1530, preferred for water emergencies such as no pressure, leaks, breaks, and sewer backups; after-hours personnel respond. Customers may also text WATER to that number.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Clayton
Town of Clayton Utilities and Billing - Water and Sewer is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.