Payment channels

Pay Union County Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus; County customer pages identify Paymentus messages and the Paymentus customer portal.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

704-292-2537, automated service available 24/7 for balance, due-date information, and automated payments; customer service is 704-296-4210.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Union County customer-care page references Paymentus and typical phone/email/text notices but does not publish a text-to-pay keyword or exact opt-in sequence.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed customer-care and guest-payment pages do not expose a fixed current remittance address.

Counters, drop boxes, and office hours

A dedicated this detail was not publicly posted. The reviewed public customer-care pages publish Monroe customer service at 704-296-4210 and online/IVR channels but do not expose a complete counter-location, hours, or payment-instrument list.

Accepted digital instruments

What you can use online

Paymentus supports online customer-portal payment and automated phone payment; Union County’s service application also allows bank-draft information. The reviewed pages do not enumerate all card brands or digital wallets.

2026 transaction pricing

Convenience fees

A small fee may apply to automated payments; the reviewed customer-care page describes the IVR as fee-bearing for some functions but does not expose the current 2026 transaction amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Union County Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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