Payment channels

Pay City of West Fargo Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as ePayUB customer portal; the City directs customers to westfargo.epayub.com for account access and payment.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

701-815-7294 for credit/debit phone payments; the City states that a 3% convenience fee applies.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The City offers electronic statements and portal notifications but no verified text-to-pay keyword or enrollment process was exposed.

Mail-in address

City of West Fargo, 2515 6th Street East, West Fargo, ND 58078.

Counters, drop boxes, and office hours

West Fargo City Hall Utility Service Billing/Reception Area, 2515 6th Street East, West Fargo, ND 58078. City Hall hours are Monday-Friday, 7:30 a.m.-4:30 p.m.; cash, check, money order, credit card, and debit card are accepted in person. Drop-off payments may use cash, check, or money order.

Accepted digital instruments

What you can use online

ePayUB online portal accepts credit card, debit card, e-check, and ACH; the City also supports automatic bank-account payments and phone card/debit payment. No-fee ACH is available through the portal.

2026 transaction pricing

Convenience fees

A 3% processing fee with a $2 minimum applies to credit, debit-card, or e-check portal transactions. ACH payments have no fee; phone credit/debit payments also carry a 3% fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of West Fargo Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →