Payment channels

Pay Aqua Ohio (Mentor service area)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Aqua ePortal; Speedpay is the separate fee-based payment processor for phone and pay-now transactions.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-269-2906 via Speedpay; Aqua customer service is 877-987-2782.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Aqua's customer account communications offer optional Speedpay text reminders that can notify customers five days before the due date, on the due date, and five days after, with a payment hyperlink. The reviewed current enrollment page does not expose the exact keyword or short code; customers should enable notifications in the Aqua ePortal or call 877-987-2782.

Mail-in address

Aqua, P.O. Box 70279, Philadelphia, PA 19176-0279. Mail checks only, payable to Aqua and include the state name as instructed by Aqua.

Counters, drop boxes, and office hours

Aqua customers can pay at participating Western Union locations for a fee. The reviewed Aqua Ohio page does not publish a Mentor-specific walk-in office or counter schedule; payment instructions direct customers to the ePortal, Speedpay, mail, or Western Union, and customer service can confirm local agency availability at 877-987-2782.

Accepted digital instruments

What you can use online

Aqua ePortal supports one-time payment, autopay, account management, e-billing, and notifications. Speedpay accepts American Express, Visa, MasterCard, Discover, and check by phone or online. The ePortal/mobile app itself is free; the separate Speedpay transaction is fee-based.

2026 transaction pricing

Convenience fees

Aqua ePortal and mobile-app use are free. Speedpay charges $1.95 per transaction for online payment; phone payment uses the Speedpay channel and may disclose the same processor charge during checkout. Western Union charges its own fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Aqua Ohio (Mentor service area) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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