Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. The current official water.bcohio.us customer portal could not be opened in the native browser, and no official text-to-pay keyword or enrollment process was exposed in the county/EPA documents reviewed.
Mail-in address
Butler County Water & Sewer Department, 130 High Street, Hamilton, OH 45011. Current county materials identify this as the department’s customer-care and administrative address; a payment-remittance lockbox address was not exposed in accessible official materials.
Counters, drop boxes, and office hours
Butler County Water & Sewer Department customer-care materials identify 130 High Street, Hamilton, Ohio 45011 as the department address and list customer-care telephone service, but the current counter hours, accepted desk instruments, drop-box locations, and cashier instructions were not rendered in accessible official pages.