Municipal Department
City of Akron Water Supply Bureau (Utilities Business Office billing)
Serving Akron and retail/contract communities in Summit County, including Fairlawn, Mogadore, and portions of Bath, Boston, Copley, Coventry, Cuyahoga Falls, Hudson, Springfield, Stow, Twinsburg, and Twinsburg Township
Population served
More than 300,000 people; the City’s budget materials describe more than 85,000 accounts, while the City’s 2023 Annual Information Statement reports nearly 90,000 accounts serving Akron, six other municipalities, and parts of five adjacent townships.
State system code
FIPS 39
Billing frequency
Monthly for residential accounts with 1-inch-or-smaller meters. The rules say all metered water accounts are billed monthly by district, with larger/nonresidential meters generally read and billed quarterly; a monthly account may be estimated from prior readings when an actual read is unavailable.
Provider briefing
How this utility’s billing works
City of Akron Water Supply Bureau (Utilities Business Office billing) operates as a municipal department serving Akron and retail/contract communities in Summit County, including Fairlawn, Mogadore, and portions of Bath, Boston, Copley, Coventry, Cuyahoga Falls, Hudson, Springfield, Stow, Twinsburg, and Twinsburg Township. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Consumption-based HCF schedule with a fixed monthly billing charge and a meter-size-based infrastructure fee. The latest City residential worksheet located is revised 2024: $3.06 per hundred cubic feet for the first 30 HCF, a declining $3.06/$1.53 block schedule for very high in-city or contract consumption, plus a $4.00 monthly billing charge and a published $9.00 residential water-infrastructure example. The 2025 rules defer the complete effective schedule to a separate rate promulgation; no replacement 2026 residential tariff was located.. Bills are generated monthly for residential accounts with 1-inch-or-smaller meters. the rules say all metered water accounts are billed monthly by district, with larger/nonresidential meters generally read and billed quarterly; a monthly account may be estimated from prior readings when an actual read is unavailable., and a typical residential cost reference is Using the latest official residential worksheet located (not a newly posted 2026 tariff), 5,000 gallons is approximately 6.68 HCF and produces about $108.44 for water plus sewer before curb service, recycling, taxes, penalties, or other charges: water about $33.46 including the $4 billing charge and $9 infrastructure example, and sewer about $74.98. At 7,000 gallons (about 9.36 HCF), the comparable total is about $145.16. These are calculated estimates from the City’s $3.06/HCF water, $10.659/HCF sewer, $4.00 water billing, $9.00 infrastructure, and $3.75 sewer billing figures.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Akron’s residential worksheet uses the same metered HCF consumption shown for water. Sewer does not vary by quantity tier in the worksheet: multiply HCF by $10.659, round to the nearest cent, and add the $3.75 basic sewer billing charge. The City therefore ties sewer to clean-water meter intake rather than publishing a winter-average calculation in the materials located; separate contract/outside-city rates may apply.
Meter and infrastructure notes
Akron is replacing approximately 80,000 customer meters with Advanced Metering Infrastructure (AMI), with the City’s 2024 Annual Information Statement expecting the replacement program to finish in 2025. City project records describe a fixed-network AMI system and modern meters providing real-time consumption information and improved billing; the published engineering drawings specify electromagnetic meter settings. Residential meters 1 inch and smaller are scheduled for monthly readings, with prior-read estimates when an actual read is unavailable; other meters are generally read quarterly. The 2026 system is therefore a fixed-network AMI/remote-reading environment, although the rules preserve estimation procedures for inaccessible or unavailable reads.
Emergency water support
Report a leak or water emergency
(330) 375-2133 is the 24/7 Water Distribution emergency line for main breaks, leaks, brown water, and other urgent distribution problems. The Water Distribution dispatch/customer-service line is (330) 375-2420; use 311 inside Akron for non-emergency service requests.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Akron and retail/contract communities in Summit County, including Fairlawn, Mogadore, and portions of Bath, Boston, Copley, Coventry, Cuyahoga Falls, Hudson, Springfield, Stow, Twinsburg, and Twinsburg Township
City of Akron Water Supply Bureau (Utilities Business Office billing) is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.