Payment channels

Pay City of Bowling Green Utilities Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-519-2038, secure automated pay-by-phone available 24/7.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

InvoiceCloud offers Pay by Text for bill notifications and payment using the customer’s default payment method. Enrollment is initiated from the InvoiceCloud account/payment portal; the reviewed page did not publish a separate keyword, shortcode, or SMS opt-in phrase.

Mail-in address

Utilities Business Office, 305 N. Main Street, Bowling Green, OH 43402; customers may also use the pre-addressed envelope supplied with the bill.

Counters, drop boxes, and office hours

Utilities Business Office, 305 N. Main Street, Bowling Green, OH 43402, Monday through Friday, 8:00 a.m. to 4:30 p.m. A night drop box is available after hours; do not place cash in it, and payments may not post until the next business day.

Accepted digital instruments

What you can use online

InvoiceCloud lists Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, PayPal, PayPal Credit, Venmo, eCheck, text payment, and automated phone payment. AutoPay can draft an enrolled bank account on the due date.

2026 transaction pricing

Convenience fees

Credit/debit/PayPal: 3.10% of the payment, minimum $1.50. ACH/EFT: $1.95 per payment unless the customer is an AutoPay customer. IVR: $0.95 per phone payment in addition to the card/PayPal fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bowling Green Utilities Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →