Municipal Department
City of Columbus Department of Public Utilities - Division of Water
Serving Columbus and regional Central Ohio service area
Population served
1,305,946 people (EPA SDWIS active CWS PWS OH2504412)
State system code
FIPS 39
Billing frequency
Columbus is transitioning portions of the service from quarterly toward monthly billing as enhanced meters are installed; customers must follow the cycle shown on the statement.
Provider briefing
How this utility’s billing works
City of Columbus Department of Public Utilities - Division of Water operates as a municipal department serving Columbus and regional Central Ohio service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered water, sewer, and storm charges under 2026 City rates. A City ordinance estimates an average residential combined bill increase of $10.48 per month based on 20 CCF per quarter, or $125.80 annually.. Bills are generated columbus is transitioning portions of the service from quarterly toward monthly billing as enhanced meters are installed; customers must follow the cycle shown on the statement., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a single total; Columbus' 2026 ordinance uses 20 CCF per quarter as an average benchmark, but actual cost depends on meter, water/sewer/storm components, and billing cycle.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Columbus utility bills can combine water, sewer, and stormwater charges; the reviewed current pages did not expose one universal winter-average sewer formula.
Meter and infrastructure notes
Columbus is replacing more than 300,000 aging meters through an Enhanced Meter Project. New meters transmit consumption digitally, and the City is moving affected customers toward monthly billing; deployment is phased and not universal yet.
Emergency water support
Report a leak or water emergency
614-645-7788 for Columbus water emergency/service routing; call the City for street leaks, hydrant leaks, meter leaks, and flooding.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Columbus and regional Central Ohio service area
City of Columbus Department of Public Utilities - Division of Water is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.