Payment channels

Pay City of Lima Utilities Customer Service Division / Water Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City/Lima Water portal is official, but the reviewed page does not identify the underlying vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-855-973-1210; the City lists this automated phone-payment line and requires the customer and account numbers.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed Lima Water portal provides eBills/eNotices and notification preferences, but does not publish a text-to-pay keyword, short code or SMS enrollment procedure.

Mail-in address

City of Lima Utilities Customer Service, 424 N. Central Avenue, Lima, OH 45801; the City's service agreement also directs mailed payment to 424 N. Central Avenue.

Counters, drop boxes, and office hours

Customer Service Office, 424 N. Central Avenue, Lima, OH 45801, weekdays 8:30 a.m.-4:30 p.m.; a 24/7 drive-through kiosk is available. The office accepts cash, check, money order and Visa, MasterCard, Discover or American Express debit/credit cards. A night box on the west side accepts checks but no cash.

Accepted digital instruments

What you can use online

Online debit/credit card payments, phone card payments, automatic bank-account withdrawal on the due date and the self-service portal. The reviewed City page does not identify digital wallets or e-check details beyond automatic withdrawal.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Lima payment pages do not expose the exact 2026 online card or ACH fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Lima Utilities Customer Service Division / Water Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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