City of Toledo Department of Public Utilities – Water and Sewer Services

Provider briefing

How this utility’s billing works

City of Toledo Department of Public Utilities – Water and Sewer Services operates as a municipal department serving Toledo and regional contract customers in Lucas, Wood, and Fulton Counties, including portions of southern Monroe County, Michigan, plus Maumee, Perrysburg, Sylvania, Northwestern Water and Sewer District, South County Water District, and Whitehouse. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Uniform volumetric CCF pricing with a fixed monthly water charge and meter-size-based sewer fixed charge, not an increasing residential block structure. The current 2026 Toledo schedule charges $6.00 water fixed plus $4.858 per CCF for the first 160,000 cubic feet and $2.705 above that threshold. The WRAP schedule reduces the residential water volume rate to $3.644 per CCF. Sewer is $24.35 fixed for a 5/8-inch meter plus $6.060 per CCF for residential/commercial customers; separate industrial and outside-city contract rates apply.. Bills are generated monthly billing is in place for all toledo customers. customers with 12 months of history may enroll in budget billing, which averages the prior year’s usage and performs an annual true-up. older/new-service instructions describe quarterly meter reads and mailed invoices, while the current ami network supplies remote hourly data and supports monthly billing., and a typical residential cost reference is Using the City’s current 2026 in-city rates and a 5/8-inch meter, 5,000 gallons is about 6.68 CCF and costs approximately $103.33 for water plus sewer before stormwater/refuse. At 7,000 gallons, about 9.36 CCF, water plus sewer is approximately $132.51. Adding the typical $3.80 stormwater charge and $11.50 refuse charge produces approximate total City bills of $118.63 and $147.81 respectively; actual bills vary by meter, account services, and eligibility for WRAP or other discounts.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Toledo’s 2026 sewer bill combines a fixed charge determined by water-meter size with a volume charge based on the CCF of water passing through the meter. For a standard 5/8-inch residential meter, the fixed sewer charge is $24.35 and residential/commercial sewer volume is $6.060 per CCF. Toledo expressly ended the former winter sewer-average model for the new structure: customers are billed for actual metered use year-round, so summer outdoor consumption increases sewer volume unless it is separately metered or otherwise excluded.

Meter and infrastructure notes

Toledo has deployed a fixed-network Advanced Metering Infrastructure system. Smart meters communicate usage by radio to City-owned network towers, remove the need for manual visual reads, provide detailed hourly usage from the previous day in the customer portal, and support leak/high-use alerts. The City’s 2024 program update reported nearly 116,000 meters in the upgrade, 109,277 installed at that point, and 21 base stations; the current page says the AMI system improves billing accuracy and reduces estimated reads. Bills are monthly, while the older/new-service process documents quarterly reads and labels readings actual or estimated when applicable. Meter exchange is mandatory, has no additional customer charge, typically interrupts service for about 60 minutes, and appointments are scheduled Monday–Thursday 8 a.m.–6 p.m. and Friday 8 a.m.–4 p.m.