Payment channels

Pay City of Gresham Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Your Online Utilities (Y.O.U.); the City page does not identify the underlying vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-813-4738

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Gresham supports Pay by Text through Y.O.U. Customers register or log in at GreshamOregon.gov/YOU, select the available payment/text enrollment options, and follow the account verification prompts. The City’s 2026 newsletter confirms Pay by Text is available when enrolling in paperless billing; it does not publish a separate keyword.

Mail-in address

City of Gresham Utilities, 1333 NW Eastman Parkway, Gresham, OR 97030. Payments may also be placed in the drop box outside City Hall.

Counters, drop boxes, and office hours

Utility Billing is on the first floor of Gresham City Hall, 1333 NW Eastman Parkway, Gresham, Oregon 97030. Counter hours are Monday through Wednesday 8:00 a.m. to 5:00 p.m. and Thursday through Friday 8:00 a.m. to 4:00 p.m. The City also provides an exterior drop box. The reviewed page does not provide a separate desk payment-instrument list beyond its online and mail options.

Accepted digital instruments

What you can use online

Y.O.U. supports online account payments, free AutoPay, paperless billing, scheduled payments, and Pay by Text. The City also accepts online credit/debit-card payments and e-check through its payment services; card-brand details are not enumerated on the utility page.

2026 transaction pricing

Convenience fees

Utility payments through Y.O.U. have no charge. Online utility payments made outside Y.O.U. and phone payments through 1-844-813-4738 carry a $3.95 fee. Credit/debit utility transactions have an $1,100 maximum; e-check transactions have no cap.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Gresham Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →