Payment channels

Pay City of Hillsboro Water Department / Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus Corporation. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

503-681-6163, 24/7 automated phone payment using the account and customer numbers from the bill.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For payment. Hillsboro's Paymentus portal publishes SMS communication terms and the City uses emergency/outage communications, but the reviewed current utility pages do not provide a text-to-pay keyword or enrollment sequence.

Mail-in address

If the payment stub is included: City of Hillsboro Utility Billing, PO Box 3838, Portland, OR 97208-3838. Without the stub: City of Hillsboro Utility Billing, 150 E. Main St., Hillsboro, OR 97123.

Counters, drop boxes, and office hours

Hillsboro Civic Center Utility Billing Counter, First Floor Room C135, 150 E. Main St., Hillsboro, Oregon 97123, open Monday-Friday, 8:00 a.m.-5:00 p.m., closed weekends and holidays. A payment drop box is in the south Civic Center parking lot at SE Washington Street and Main Street. The public page does not specify every counter payment type; online Paymentus supports cards, electronic checks, and digital wallets.

Accepted digital instruments

What you can use online

Paymentus accepts Visa, MasterCard, Discover, electronic checks, PayPal, PayPal Credit, Venmo, and other displayed digital-wallet options such as Amazon Pay. The City offers one-time payment, registered portal accounts, mobile payment, and recurring payments.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current Hillsboro payment portal lists accepted instruments but the reviewed public pages do not disclose the exact 2026 Paymentus fee amount or percentage.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Hillsboro Water Department / Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →