Payment channels

Pay City of Portland Water Bureau (Portland Water Bureau)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud for one-time payment and Pay by Text, integrated with Portland's Customer Self-Service portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

503-823-7770, select option 1 for the 24-hour automated payment system

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Register or sign in through Portland's Customer Self-Service portal at css.portlandoregon.gov and select the Pay by Text option. After enrollment, the customer receives a text when the sewer, stormwater, and water bill is ready, showing the amount and due date and prompting a reply of “OK” to pay with the saved payment method. A receipt arrives by text; the original payment message expires after two hours, after which a new message must be requested. Portland warns that it will never ask for a bank-account or card number by text, and carrier message/data charges may apply.

Mail-in address

City of Portland P.O. Box 4216 Portland, OR 97208-4216 United States. Customers should use the remittance stub and follow the current bill's instructions for account identification; the City also offers fee-free bank-account payment, in-person payment, and automated phone payment.

Counters, drop boxes, and office hours

Portland's Water Bureau Walk-in Center is at 664 N. Tillamook St., Portland, OR 97227, open Monday-Friday 8:00 a.m.-4:00 p.m. except holidays. The City states that the center accepts in-person utility payments; customers should confirm whether the desired instrument is cash, card, money order, or cashier's check before traveling. Customer-service representatives are available Monday-Friday 8:00 a.m.-5:00 p.m. at 503-823-7770, while the automated payment line is available at all times. The online page does not publish a larger third-party cashier network for Portland Water Bureau bills.

Accepted digital instruments

What you can use online

The City of Portland's online account and InvoiceCloud one-time-pay system accept credit card, debit card, and direct electronic payment from a bank account. Customers can enroll in autopay, paperless billing, Pay by Text, or make a one-time guest payment using the account number. The automated phone system at 503-823-7770 option 1 processes payment instructions. Apple Pay, Google Pay, Venmo, and PayPal are not identified in the current official Portland payment instructions.

2026 transaction pricing

Convenience fees

Credit and debit card payments incur a 2.95% processing fee charged by InvoiceCloud, the outside bill-payment provider. Direct electronic payment from a bank account avoids that fee. Portland warns that if two payments are returned in a 12-month period, the account may lose check and ACH payment privileges for one year; cards, cash, money orders, and cashier's checks remain available under the stated restriction.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Portland Water Bureau (Portland Water Bureau) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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