Payment channels

Pay Philadelphia Water Department (PWD) / Water Revenue Bureau (WRB)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The current PWD customer guide identifies the online service and payment provider fee but does not name the underlying water-payment gateway vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(877) 309-3709 — Philadelphia’s interactive voice payment system for water bills; the caller needs the nine-digit Water Access Code and service-address ZIP code. General Water Revenue Bureau and emergency support is (215) 685-6300, Monday–Friday during published business hours.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. PWD publishes monthly AMI usage and leak alerts through the MyPhillyWaterBill web account, but the current public customer pages do not provide a text-to-pay keyword, SMS short code, or enrollment sequence for bill payment.

Mail-in address

Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496. Mail the bill coupon with a check or money order payable to the City/Water Revenue Bureau, write the account number on the check, and do not mail cash.

Counters, drop boxes, and office hours

PWD/WRB customer service payment locations are: Center City Water Revenue, Municipal Services Building Concourse, 1401 John F. Kennedy Boulevard, Philadelphia PA 19102, generally Monday–Friday 8:00 a.m.–5:00 p.m.; Northeast Philadelphia Tax & Water Revenue, 7522 Castor Avenue, generally Monday–Friday 8:30 a.m.–5:00 p.m.; and North Philadelphia Municipal Services Center, 2761 N. 22nd Street, Monday–Friday 8:30 a.m.–5:00 p.m. The Center City location accepts cash; the satellite locations generally accept check or money order and do not accept cash. The current customer guide and restoration pages direct customers to these three locations for payments, assistance, plans, and restoration; payment instruments include check, money order, and in-person cash only where stated, while card payments should be made online or by phone.

Accepted digital instruments

What you can use online

Online and telephone payments support checking-account/eCheck and credit-card payment; current PWD guidance identifies Visa, Mastercard, Discover, and American Express as online card choices in the payment workflow, with recurring automatic bank payments available through MyPhillyWaterBill. The City warns that credit-card processing fees apply. Apple Pay, Google Pay, PayPal, Venmo, and text-to-pay are not verified on the current official pages.

2026 transaction pricing

Convenience fees

$2.95 for residential customers using the online or phone credit-card payment option, according to the current PWD customer guide; the same guide lists $15.95 for commercial customers. The online account/bank-payment route is described as having no additional charge, while credit-card processing fees apply.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Philadelphia Water Department (PWD) / Water Revenue Bureau (WRB) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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