Payment channels

Pay Pittsburgh Water (formerly Pittsburgh Water and Sewer Authority / PWSA)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as KUBRA EZ-PAY powers the Pittsburgh Water one-time payment flow; the Customer Advantage Portal is the utility's unified account and usage platform.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

Call (412) 255-2423 and press 2, or call the direct automated line (833) 660-1366. The IVR accepts a seven-digit account number, five-digit mailing ZIP Code, payment amount, and card/bank details; text receipts can be sent. Customer service is (412) 255-2423 option 5 and emergency dispatchers are available 24/7.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Pittsburgh Water supports free email/text usage and leak alerts through the Customer Advantage Portal and can send a custom pay-by-link URL by text or email when a customer calls (412) 255-2423 option 5. A pay-by-link recipient can choose Apple Pay, Google Pay, debit/credit card, or bank account. The public 2026 pages do not publish a standing SMS keyword for automatic recurring text-to-pay; customers should request the one-time secure link through Customer Service and never pay from an unsolicited message.

Mail-in address

Pittsburgh Water, ATTN: Customer Service, 1200 Penn Avenue, Pittsburgh, PA 15222 is the official correspondence and Zipcheck mailing address published for customer forms. For a mailed bill payment, follow the remittance address printed on the current bill and include the seven-digit account number; the accessible 2026 public page does not expose a separate payment lockbox address.

Counters, drop boxes, and office hours

Pittsburgh Water's principal customer office is Penn Liberty Plaza I, 1200 Penn Avenue, Pittsburgh, PA 15222; public contact hours are 8:00 a.m.-6:00 p.m. Monday-Friday, with emergency dispatchers available 24/7. Customers can pay cash through the EZ-Payslip network at 7-Eleven, Family Dollar, Dollar General, CVS Pharmacy, Walgreens, and Walmart Supercenter MoneyCenter locations by presenting the barcode on the bill; a $1.49 retail processing fee is added. The official public pages do not publish a complete staffed-counter card/cash schedule, so customers should call before visiting the office.

Accepted digital instruments

What you can use online

Residential customers can pay through the Customer Advantage/Paperless Billing Portal or one-time KUBRA EZ-PAY using credit card, debit card, or bank account. The phone IVR accepts the same general methods; Zipcheck provides free recurring bank-account deductions; a secure pay-by-link text/email can use Apple Pay, Google Pay, debit/credit card, or bank account. Paperless billing, autopay, account history, usage trends, and leak alerts are available after portal enrollment.

2026 transaction pricing

Convenience fees

Pittsburgh Water's 2026 public online-payment page does not state a residential card or ACH convenience fee. Commercial customers are expressly warned that a third-party service fee applies to phone payments, while Zipcheck is free to customers apart from any bank charges. EZ-Payslip retail cash payments add a $1.49 processing fee. Customers should review the KUBRA checkout disclosure for any account-specific processor fee before confirming a digital payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Pittsburgh Water (formerly Pittsburgh Water and Sewer Authority / PWSA) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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