Payment channels

Pay Berkeley County Water & Sanitation (BCWS)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paystar; BCWS states that customers can use QuickPay, registered accounts, AutoPay by card or bank, eBills and email/text notifications. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

No separate IVR number is published; call BCWS Customer Service at 843-572-4400 for payment assistance and 24-hour after-hours emergencies.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The new Paystar portal can send email or text account notifications, but the reviewed BCWS pages do not publish a text-to-pay keyword or SMS enrollment workflow.

Mail-in address

P.O. Box 580139, Charlotte, NC 28258-0139, or Berkeley County Water and Sanitation, 212 Oakley Plantation Drive, Moncks Corner, SC 29461. Include the customer location number/account identifier shown on the bill.

Counters, drop boxes, and office hours

Payments are accepted at the BCWS business office, 212 Oakley Plantation Drive, Moncks Corner, SC 29461, with lobby/payment hours Monday-Friday 8:00 a.m.-5:00 p.m. The official payment page also lists Goose Creek City Hall at 519 N. Goose Creek Boulevard and St. Stephen Town Hall. Drop boxes are listed at the Berkeley County Library in Sangaree, 595 Sangaree Parkway, Summerville, and the Moncks Corner business office. The current pages do not publish a complete counter-instrument list; the portal accepts card or bank payments.

Accepted digital instruments

What you can use online

Paystar supports card or bank-account payments, registered AutoPay, QuickPay, eBill and payment-history access. BCWS states there are no credit-card fees and no cost to sign up or use the portal; Apple Pay and Google Pay are not identified.

2026 transaction pricing

Convenience fees

No credit-card fee; BCWS also states no cost to sign up or use the Paystar portal. A separate fee for any external bank bill-pay service is not published.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Berkeley County Water & Sanitation (BCWS) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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