Payment channels

Pay City of Rock Hill Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Rock Hill CustomerConnect/CAYCSS portal; the public city page does not identify the underlying vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

803-329-5500; debit/credit-card IVR payments are available 24 hours a day, 7 days a week.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Register for an online account at the Rock Hill utility billing portal, enable bill text or email reminders, and select the pay-by-text option. The city does not publish a separate keyword; enrollment is performed inside the portal and may require a mobile number and payment method.

Mail-in address

City of Rock Hill Utilities, P.O. Box 11706, Rock Hill, SC 29731-1706. The utility service and payment office is at 155 Johnston Street, Rock Hill, SC 29730.

Counters, drop boxes, and office hours

Utility Service and Payment is at 155 Johnston Street, Rock Hill, SC 29730; the public page does not display a current counter-hours table. Customers can use the online portal or 24/7 IVR, and operational staff work from 757 S. Anderson Road. Confirm cashier hours and accepted desk instruments with Customer Service at 803-329-5500 before visiting.

Accepted digital instruments

What you can use online

The 24/7 IVR accepts debit or credit cards. CustomerConnect supports online one-time payment, recurring bank-draft or card AutoPay, electronic billing, and pay-by-text. The reviewed city pages do not specify Apple Pay, Google Pay, or a card-brand list.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. On the reviewed current Rock Hill payment pages. The city identifies online, IVR, bank-draft, and card options but does not state a 2026 card or e-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Rock Hill Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →