Payment channels

Pay City of Crossville Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as No current this detail was publicly posted in the reviewed provider materials. Confirm the current instruction directly with the official utility.. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

833-209-4457

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The City publishes phone and online payment but no text-to-pay keyword or enrollment sequence.

Mail-in address

City of Crossville, 392 N. Main Street, Crossville, TN 38555; customers should follow the remittance instructions on the bill.

Counters, drop boxes, and office hours

City Hall, 392 N. Main Street, Crossville, Tennessee 38555, accepts in-person payments and has a drive-through window. The City also provides a night drop box. Published utility-billing hours are Monday through Friday, 7:00 a.m.–4:00 p.m. Catoosa utility customers may also pay at 5581 Plateau Road, Crossville, TN 38571, during its published weekday hours.

Accepted digital instruments

What you can use online

Automatic draft from checking or savings, online payment, and telephone payment. The City page does not enumerate every card network; both online and phone payments carry a $1.25 service fee.

2026 transaction pricing

Convenience fees

$1.25 service fee for online payments; phone payments also carry a $1.25 service fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Crossville Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →