Payment channels

Pay City of Franklin Water Management Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The official My Account page is a City-hosted payment entry point and does not identify the external billing vendor in the reviewed content.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-696-1916; Franklin also lists 615-794-4572 for billing and water-service customer assistance.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed City payment pages publish online payment, phone card payment, bank draft, mail, drop box, and in-person payment but do not publish a text-to-pay keyword or enrollment process.

Mail-in address

City of Franklin, 109 Third Ave. South, Franklin, TN 37064. Mail payments are processed on the day received, so the City advises allowing enough delivery time to avoid a late charge.

Counters, drop boxes, and office hours

Payments are accepted Monday-Friday, 8:00 a.m.-5:00 p.m., excluding major holidays, at City Hall/Billing & Technology operations at 204 9th Avenue South, Franklin, TN 37064. A secure 24-hour drop box is behind the Billing & Technology building at 204 9th Avenue South; deposits made by 8:00 a.m. receive same-day account credit. In person, customers may use cash, check, money order, cashier’s check, or credit card; mail/drop-box payments are check, money order, or cashier’s check.

Accepted digital instruments

What you can use online

Credit card online or by phone and bank draft from the customer’s account. The City does not identify specific card networks on the reviewed page. In-person credit card payments are also accepted; dishonored payments are subject to additional fees allowed by Tennessee law.

2026 transaction pricing

Convenience fees

No fee to pay by credit card over the telephone is stated. The reviewed Franklin page does not disclose the online processor’s 2026 convenience-fee amount; a separate City FAQ warns that a processing fee may apply to some web/phone transactions.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Franklin Water Management Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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