Payment channels

Pay City of Johnson City Water and Sewer Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The official payment page was not fetchable during review, but the City identifies online utility payment and third-party payment processing in its April 2026 policy manual.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

877-768-5046 for utility bill phone payment; Mastercard customers are directed to 866-604-3676 until further notice. Customer Service and emergency contacts should be confirmed on the City's current Water & Sewer Services page.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The current April 2026 policy manual discusses e-bill, paper and auto-pay preferences but does not publish a local text-to-pay keyword or SMS opt-in sequence.

Mail-in address

Johnson City Water & Sewer Services, P.O. Box 2466, Johnson City, TN 37601. The policy manual specifies money order or certified cashier's check for the alternative mail method.

Counters, drop boxes, and office hours

Payments may be made at the Johnson City Finance cashier counter during regular business hours Monday-Friday 8:00 a.m.-5:00 p.m. The policy manual lists cash, credit/debit card, money order and certified cashier's check. A drop box is at 601 E. Main Street, Johnson City, TN 37601; use money order or certified cashier's check rather than a personal check.

Accepted digital instruments

What you can use online

City policy permits bank draft, credit/debit card and third-party online payment processing; automatic bank draft has no extra charge. The policy lists Visa, Mastercard, Discover and American Express for card transactions, with a 2.75% processing fee for credit/debit and third-party payment transactions.

2026 transaction pricing

Convenience fees

2.75% processing fee on credit/debit card transactions and third-party payment processing; automatic bank draft has no extra charge. Returned payments are generally $25.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Johnson City Water and Sewer Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →