Payment channels

Pay City of Lebanon Utilities Customer Service

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The online page does not expose the processor vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

833-560-2600 for utility billing payments.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay instructions were exposed.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed pages identify Utility Billing at 200 N. Castle Heights Avenue, Lebanon, TN 37087 but do not publish a separate remittance lockbox.

Counters, drop boxes, and office hours

Utility Billing, 200 N. Castle Heights Avenue, Lebanon, TN 37087; drive-through, first-floor office and night deposit boxes are available. The reviewed page does not publish a complete counter schedule.

Accepted digital instruments

What you can use online

Online and phone credit-card payments with 2.5% fee; electronic check with $1.25 fee; free bank draft; in-person cash, check, money order, credit or debit card.

2026 transaction pricing

Convenience fees

Credit card 2.5%; electronic check $1.25; free bank draft.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Lebanon Utilities Customer Service and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →