Payment channels

Pay City of Murfreesboro Water Resources Department (MWRD)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as LINK / city utility portal; underlying vendor not identified. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

615-848-3209, automated IVR; select Option 1 for payment

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Murfreesboro billing page documents an AMI customer portal and email meter-reading alerts but does not publish a text-to-pay keyword or enrollment sequence.

Mail-in address

Murfreesboro Water Resources, P.O. Box 897, Murfreesboro, TN 37133-0897

Counters, drop boxes, and office hours

Payments may be made at the Water Resources office/drive-through using cash, check, money order, or credit card; the reviewed billing page identifies the night-deposit box next to the front entrance of the Administration Building at 316 Robert Rose Drive, Murfreesboro, TN 37129. The night box accepts checks or money orders only. Current office counter hours are not exposed in the reviewed page, so confirm before visiting.

Accepted digital instruments

What you can use online

The LINK portal and IVR support credit-card and e-check payments, with fees. Customers can use monthly automatic bank draft, bank bill pay, and the portal's account/usage history. The city does not enumerate digital wallets.

2026 transaction pricing

Convenience fees

Fees apply to credit-card and e-check payments through LINK, IVR, and the office; the reviewed current billing page does not publish the exact 2026 amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Murfreesboro Water Resources Department (MWRD) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →