Payment channels

Pay Harpeth Valley Utilities District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus Customer Portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

615-352-7076; the District's public page identifies office/customer service but does not publish a separate automated payment IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The Paymentus portal supports paperless billing and payment reminders, but the reviewed HVUD page does not publish a text-to-pay keyword, short code or SMS opt-in sequence.

Mail-in address

Harpeth Valley Utilities District, P.O. Box 210319, Nashville, TN 37221; use the payment stub and current statement instructions.

Counters, drop boxes, and office hours

HVUD office, 5838 River Road, Nashville, TN 37209. The reviewed official page does not state a complete current lobby schedule or accepted counter instruments; customers should call 615-352-7076 before visiting.

Accepted digital instruments

What you can use online

Paymentus supports online one-time/account payments and paperless billing; HVUD also offers bank drafts. The reviewed current page does not list card brands, ACH/e-check distinction or mobile wallets.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed HVUD public page does not expose the exact 2026 online or card-processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Harpeth Valley Utilities District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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