Municipal Department
Kingsport Water Department - Utilities Department
Serving Kingsport and the City water-service area
Population served
107,739
State system code
FIPS 47
Billing frequency
Monthly. Kingsport reads and bills meters monthly; the City processes bills in multiple monthly batches by service location, so the due date can vary by area and is printed on the statement.
Provider briefing
How this utility’s billing works
Kingsport Water Department - Utilities Department operates as a municipal department serving Kingsport and the City water-service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Meter-size base charge plus increasing-block water and sewer volumetric charges. The FY2026 fee/rate resolution lists inside-city 5/8-inch water base at $10.72 and water usage at $2.87 per 1,000 gallons for the first block and $2.53 above the threshold; sewer has a separate base and usage schedule, with inside-city FY2026 sewer base $10.03 and usage $11.02 per 1,000 gallons.. Bills are generated monthly. kingsport reads and bills meters monthly; the city processes bills in multiple monthly batches by service location, so the due date can vary by area and is printed on the statement., and a typical residential cost reference is Approximately $112 per month for an inside-city 5/8-inch residential account using 6,000 gallons, calculated from the FY2026 published water base plus six 1,000-gallon water units and the comparable sewer base/usage charges. This is a planning estimate and excludes any separate stormwater, solid-waste, taxes or account-specific charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Kingsport bills sewer as a separate monthly base charge plus a volumetric charge tied to metered water consumption; the FY2026 inside-city schedule shows $10.03 base and $11.02 per 1,000 gallons. The reviewed City material does not publish a winter-average formula or a flat percentage tie-in, so customers should use the meter reading and rate schedule on the bill.
Meter and infrastructure notes
Kingsport reads and bills meters monthly. The City has been replacing meters with new digital meters that display gallons and leak/flow indicators, but the reviewed pages do not identify an AMI hourly transmission interval or a universal remote-read schedule; the practical customer workflow is to monitor the meter indicator and monthly portal usage.
Emergency water support
Report a leak or water emergency
(423) 229-9416 during regular Public Works hours, Monday-Friday 8:00 a.m.-5:00 p.m.; (423) 246-9111 after hours for water emergencies, main breaks or structural bursts.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Kingsport and the City water-service area
Kingsport Water Department - Utilities Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.