Knoxville Utilities Board (KUB)

Provider briefing

How this utility’s billing works

Knoxville Utilities Board (KUB) operates as a municipal department serving Knoxville and portions of Knox County and seven adjacent counties. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing block tiers measured in CCF, where one CCF equals 748 gallons. For rates effective July 2026, residential inside-city water is $18.00 basic service for a 5/8-inch meter, $2.80 per CCF for the first 1-2 CCF, and $4.55 per CCF above 2 CCF; outside-city customers pay $19.40 basic service, $3.05 for the first 1-2 CCF, and $5.35 above 2 CCF. KUB also applies seasonal watering credits and offers separate irrigation-meter treatment that removes qualifying outdoor consumption from wastewater billing.. Bills are generated monthly. kub statements show the bill period, meter-read dates, usage, basic service charge, and a current monthly balance; individual meter-read windows may vary by route., and a typical residential cost reference is For an inside-city 5/8-inch residential account using approximately 5,000-7,000 gallons, the July 2026 water and wastewater schedules imply roughly $141-$183 per month before Tennessee tax and any account-specific charges. The estimate combines the $18.00 water base, $35.90 wastewater base, the first 2 CCF at the lower tier, and remaining CCF at the published higher tiers; outside-city totals are higher.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential wastewater is based on the same metered water consumption unless an approved irrigation or secondary meter excludes water that does not enter the sanitary sewer. Effective July 2026 inside-city wastewater is $35.90 basic service, $3.20 per CCF for the first 1-2 CCF, and $11.40 per CCF above 2 CCF; outside-city charges are $39.90, $3.50, and $12.55 respectively. KUB’s irrigation-meter and secondary-meter programs are the primary route for separating pool or irrigation water from wastewater charges.

Meter and infrastructure notes

KUB uses Sensus iPerl digital water meters as part of its meter-modernization program. The meters are generally near the curb and expose leak indicators; customers can view meter data in the KUB account and mobile tools. Bills are normally based on monthly reads, with route windows and occasional estimates when access or equipment issues prevent a read.