Public Water Authority
Madison Suburban Utility District
Serving Madison, Inglewood, Goodlettsville, Bellshire, and surrounding service areas
Population served
81,203 people
State system code
FIPS 47
Billing frequency
Monthly. Residential bills are due on the 15th of each month; residential accounts enrolled in MSUD Bank Draft are due on the 25th. Commercial bills are due on the 25th.
Provider briefing
How this utility’s billing works
Madison Suburban Utility District operates as a public water authority serving Madison, Inglewood, Goodlettsville, Bellshire, and surrounding service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly minimum-plus-volume pricing by customer class and meter size, with an April 1, 2026 rate increase and a 10% System Maintenance Fee calculated from the monthly water portion. MSUD also bills an Automated Meter Reading maintenance fee and an environmental fee; sewer and stormwater are generally billed by Metro Water Service or the City of Goodlettsville using MSUD consumption readings rather than by MSUD itself.. Bills are generated monthly. residential bills are due on the 15th of each month; residential accounts enrolled in msud bank draft are due on the 25th. commercial bills are due on the 25th., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a complete water/sewer household total because MSUD's residential water charge is separate from Metro Water Service or Goodlettsville sewer/stormwater billing, and the current April 1, 2026 rate PDF was not text-exposed in the reviewed page. The official materials confirm monthly minimum-plus-usage billing and the 10% system-maintenance add-on.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
MSUD states that sewer is not metered independently: Metro Water Service or the City of Goodlettsville purchases MSUD water-consumption readings and uses them to calculate sewer and state-sewer fees on the separate sewer/stormwater bill. The reviewed MSUD FAQ does not state a winter-average formula; it notes a $0.67 per-reading charge arrangement for the local billing data.
Meter and infrastructure notes
Automated Meter Reading (AMR). MSUD says its electronic meter system transmits digital readings to the network and analyzes constant or intermittent flow to identify possible leaks; the reviewed pages do not state the precise transmission interval or monthly route schedule.
Emergency water support
Report a leak or water emergency
615-865-1636 for emergency after-hours service. General customer service is 615-868-3201 during Monday-Friday business hours.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Madison, Inglewood, Goodlettsville, Bellshire, and surrounding service areas
Madison Suburban Utility District is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.