Independent U.S. water utility directory · 2026 edition
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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

Net bill applies through the due date shown on the bill; the exact number of grace days is not published.

Late-fee calculation

Late fee is 10% of the gross bill amount. A $60 penalty is added when nonpayment requires disconnection; a returned payment incurs $17, and a returned payment on a disconnected account adds another $60 late fee.

Disconnection timeline

The account is net through the printed due date; after the due date the 10% gross-bill late fee applies. If service is disconnected for nonpayment, all balances, late fees and the $60 penalty must be paid before restoration.

Statutory warning protocol

What notice should you expect?

South Blount sends courtesy automated phone calls for past-due bills but warns that these calls never request payment or personal/card information. The reviewed page does not specify additional mailer, text or door-hanger steps.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

All outstanding balances, late fees and the $60 disconnection penalty must be paid. Payment received by 3:30 p.m. can be restored that day; otherwise service is restored the following business day. No separate after-hours price was published.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from South Blount Utility District should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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