Payment channels

Pay Block House Municipal Utility District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Crossroads Utility Services ePayUB. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

512-246-1400 for Crossroads billing and payment assistance; the district does not publish a separate IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The district provides a 24-hour online account portal and billing history but does not publish a pay-by-text keyword, shortcode, or SMS enrollment workflow. Customers should contact Crossroads at 512-246-1400 for current notification options.

Mail-in address

Block House MUD, P.O. Box 8009, Round Rock, TX 78683-8009. Write the complete 15-digit account number on the check or money order; bank bill-pay checks should be scheduled 7-10 business days ahead.

Counters, drop boxes, and office hours

Crossroads Utility Services office, 2601 Forest Creek Drive, Round Rock, TX 78665, Monday-Friday 8:00 a.m.-5:00 p.m., closed most federal holidays. Cash, checks, money orders, cashier's checks, and major credit cards are accepted there. A drop box is in front of the Walker House at 2600 Blockhouse Drive; cash is not accepted in the drop box.

Accepted digital instruments

What you can use online

Online credit card, debit card, e-check/checking-account ACH, bank bill pay, and automatic draft are published. The district also accepts major credit/debit cards by phone. No Apple Pay or Google Pay method is identified.

2026 transaction pricing

Convenience fees

3% processing fee for online, phone, and other credit/debit card payments; $1.00 processing fee for bank-draft ACH payments.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Block House Municipal Utility District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →