Municipal Department
Boerne Utilities Customer Care and Billing
Serving Boerne and Boerne Utilities municipal service territory in Kendall County
Population served
Approximately 21,000 municipal water customers/residents, using the City of Boerne's current municipal service area and current city population as a contextual estimate; the public utility pages do not expose a single current regulated PWS population figure.
State system code
FIPS 48
Billing frequency
Monthly utility billing; Boerne's current rate page describes water and wastewater usage per billing cycle and the municipal utility supplies multiple services on one recurring bill.
Provider briefing
How this utility’s billing works
Boerne Utilities Customer Care and Billing operates as a municipal department serving Boerne and Boerne Utilities municipal service territory in Kendall County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Usage rates are billed per 100 gallons and vary by residential/commercial classification and inside/outside city limits. The City also maintains water-restriction stages, and its ordinance permits a $5.00 per 1,000-gallon drought surcharge for residential use above 10,000 gallons in a billing cycle when implemented.. Bills are generated monthly utility billing; boerne's current rate page describes water and wastewater usage per billing cycle and the municipal utility supplies multiple services on one recurring bill., and a typical residential cost reference is A dedicated this detail was not publicly posted. From the accessible current rate page because the linked 2026 residential rate schedules are separate documents and their numerical schedule was not exposed in the indexed page. Customers should use the City's current Water Rates link for the applicable inside-city 5,000–7,000-gallon calculation.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater rates are billed in thousands of gallons and vary by residential versus commercial classification and inside versus outside city limits. The current public rates page does not expose the linked numerical schedule in text; exact winter-average or direct-usage rules are not publicly stated pending the City rate document.
Meter and infrastructure notes
Boerne Utilities reports a current program upgrading thousands of water meters across the City and utility boundary to improve reliability and accuracy. The reviewed pages do not identify the residential meter vendor, AMR/AMI transmission interval, or route calendar; exact technology and schedule are not publicly stated.
Emergency water support
Report a leak or water emergency
Call 830-248-1633 on weekends, holidays, and after hours for Boerne utility issues; the City also publishes Customer Care and Billing at 830-249-9511 option 1. The current public pages do not provide a separate leak-only hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Boerne and Boerne Utilities municipal service territory in Kendall County
Boerne Utilities Customer Care and Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.