Independent U.S. water utility directory · 2026 edition
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Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Notice and timing

How delinquency is handled

Grace period after the due date

Late payment fee applies when payment is not received on or before the 25th day after the billing date.

Late-fee calculation

10% of the past-due balance after the 25th day after the billing date, subject to statutory extreme-weather protections.

Disconnection timeline

A termination notice is issued after the late fee and must specify a termination date at least 10 days after notice issuance. A $30 disconnection-processing fee is charged; restoration requires the past-due balance and a $30 reconnection administration fee.

Statutory warning protocol

What notice should you expect?

The district issues a written termination notice after the late-fee point and must provide at least 10 days before the stated termination date. Extreme-weather emergency rules suspend late fees and disconnects for qualifying bills.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

$30 reconnection administration fee during regular scheduling; standard reconnections are next-business-day 8:00 a.m.-5:00 p.m. Same-day adds $90, weekend/holiday adds $60, and after-hours adds $60, with surcharges cumulative.

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from Brushy Creek Municipal Utility District should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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