Municipal Department
City of Abilene Municipal Utility Billing / Water Utilities
Serving Abilene
Population served
130,501
State system code
FIPS 48
Billing frequency
Monthly; Abilene’s water, sewer/wastewater, and environmental charges are stated as monthly residential fees and the utility center describes automated monthly bank draft.
Provider briefing
How this utility’s billing works
City of Abilene Municipal Utility Billing / Water Utilities operates as a municipal department serving Abilene. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing-block water usage rates plus a meter-size monthly service charge. Residential rates effective November 1, 2025 are $4.50 per 1,000 gallons for the first 6,000 gallons, $7.70 for 7,000-15,000 gallons, and $10.80 above 15,000 gallons; a 5/8- or 3/4-inch meter has an $18.25 monthly minimum service charge.. Bills are generated monthly; abilene’s water, sewer/wastewater, and environmental charges are stated as monthly residential fees and the utility center describes automated monthly bank draft., and a typical residential cost reference is Approximately $81.50 for a typical 5/8- or 3/4-inch residential account using 5,000 gallons, before any separate account-specific charges: $18.25 water meter charge + $22.50 water usage + $16.00 sewer minimum + $19.75 sewer usage + $5.00 environmental fee. Actual bills vary by meter size and service location.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer is billed as a $16.00 monthly minimum customer-service charge plus $3.95 per 1,000 gallons for the first 10,000 gallons; the published schedule lists no additional sewer usage charge over 10,000 gallons. Sewer usage is based on metered water consumption unless another approved measurement applies.
Meter and infrastructure notes
Abilene’s Customer Service Center oversees meter reading, billing, and collections for more than 42,000 accounts. The reviewed official materials do not identify a universal AMI/AMR platform or exact meter-reading interval.
Emergency water support
Report a leak or water emergency
(325) 676-6000, answered 24 hours a day, seven days a week for water leaks or sewer stops. This emergency line is for field emergencies and cannot resolve nonpayment disconnections.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Abilene
City of Abilene Municipal Utility Billing / Water Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.