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Payment channels
Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.
Primary online route
The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.
Open payment portal ↗Telephone payment
1-833-201-5690 is the automated phone-payment system. Utility representatives can provide a new account number at 361-668-7226.
Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.
Alternative channels
No current bill-payment-by-text keyword or enrollment workflow is published.
P.O. Box 3229, Alice, TX 78333.
The current Tyler portal identifies Alice Utility Billing and provides customer support at 361-668-7226; the indexed portal does not expose a complete current counter address, hours, or drop-box details.
Accepted digital instruments
Tyler online quick pay/account payment and automated phone payment are available; current portal text does not enumerate card brands, ACH, or mobile wallets.
2026 transaction pricing
A dedicated this detail was not publicly posted. Current online-processing fee is not exposed in the indexed portal.
Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.
Payment guidance
The safest payment path is the one published by City of Alice Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.
For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.
Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.