City of Arlington Water Utilities

Provider briefing

How this utility’s billing works

City of Arlington Water Utilities operates as a municipal department serving Arlington and surrounding Tarrant County wholesale customers. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Increasing conservation block tiers with a fixed monthly meter charge. The published residential schedule is 0–2 thousand gallons at $2.27 per thousand, 3–10 thousand at $3.14, 11–15 thousand at $4.60, 16–29 thousand at $6.84, and over 30 thousand at $8.24, plus a 5/8 x 3/4-inch fixed charge of $7.76 below 2,000 gallons or $11.26 above 3,000 gallons. The City's FY2026 rate notice says the approved FY2026 rates took effect October 1, 2025, raising the minimum residential water-and-sewer bill from $33.34 to $35.52 and the average residential bill from $74.21 to $80.10; customers should use the FY2026 bill insert or customer service for any tariff line not reproduced on the public rate page.. Bills are generated monthly. the city code requires monthly meter reads and monthly billing, and the customer portal is designed around recurring monthly water and sewer statements., and a typical residential cost reference is The City's approved FY2026 public budget summary reports $80.10 per month for an average residential water-and-sanitary-sewer user, up from $74.21 in FY2025. The minimum residential water-and-sewer bill is reported as $35.52. The exact total for a 5,000–7,000 gallon household varies with the assigned meter charge, winter wastewater cap, stormwater, refuse, and any other municipal statement lines.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential wastewater has a fixed monthly charge plus a published volumetric charge of $6.11 per 1,000 gallons for the standard 5/8 x 3/4-inch class. For the annual maximum wastewater flow, Arlington averages the three lowest of the four metered-water billings from December, January, February, and March; each April it uses the greater of that winter average or 1,000 gallons. If actual water use in a month is below the winter average, sewer is billed on the lower actual water use. New accounts without a complete winter history use the residential system average until their own average is established. The City's current customer explanation calls this Average Winter Consumption and says the highest winter month is discarded.

Meter and infrastructure notes

Arlington uses remote-read meters for customer accounts. The City states that customers with remote-read meters can view hourly consumption and configure high-usage and high-bill alerts through Know Your H2O and the Arlington Water mobile app; the app supports hourly, daily, and monthly views. The code still defines the billing cycle as a monthly read to the nearest 1,000 gallons, so the customer-facing system combines scheduled monthly billing reads with much more granular remote usage data. The public pages do not identify a single AMI vendor or radio protocol.