Payment channels

Pay City of Bay City Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. Current City page does not identify the payment vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

979-245-2322 option 1 is the automated payment system. Other options provide account information, safe-card management, and text-to-pay updates. Utility Billing is at 1901 5th Street.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The automated phone system includes option 4 to update Text to Pay. The current indexed page does not show the enrollment keyword or short code; use the phone menu or contact Utility Billing.

Mail-in address

A dedicated this detail was not publicly posted. The current Payment Options page does not expose a remittance address.

Counters, drop boxes, and office hours

Water Utilities/Utility Billing is at 1901 5th Street, Bay City, TX 77414. New residential customers apply in person Monday–Friday 8 a.m.–5 p.m., present photo ID, and pay the deposit; payments may be made in person or in the office drop box.

Accepted digital instruments

What you can use online

The City offers online payment, automated telephone card payment, bank-draft autopayment, and an EyeOnWater usage-analysis portal. The current page does not enumerate card brands or mobile wallets.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Current online-processing fee is not exposed on the indexed payment page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bay City Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →