Payment channels

Pay City of Big Spring Water / Utility Billing Office

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

833-227-1752 is the automated phone payment system. Water Billing office lines are 432-264-2542, 432-264-2543, and 432-264-2544.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current text-to-pay enrollment workflow is published. The official City page provides online and phone payment, but not a payment-by-text keyword or short code.

Mail-in address

A dedicated this detail was not publicly posted. The current Water/Utility Billing page does not expose a remittance address.

Counters, drop boxes, and office hours

Water Billing is at 410 East Third Street, Big Spring, TX 79720. Office hours are Monday–Friday 8 a.m.–noon and 1–5 p.m.; the east-side kiosk is available for payment. Confirm cash/check/card acceptance with 432-264-2544.

Accepted digital instruments

What you can use online

The Tyler portal and IVR provide online and phone payment; the City page does not enumerate card brands or ACH/e-check support in accessible text.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current City page does not expose the portal or IVR processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Big Spring Water / Utility Billing Office and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →