Municipal Department
City of Brenham Utility Customer Service and Billing
Serving Brenham municipal water and wastewater service area in Washington County
Population served
Approximately 19,000 municipal residents; the current City customer-service page does not expose a separate current regulated PWS population figure.
State system code
FIPS 48
Billing frequency
Recurring utility bills are based on metered consumption and are issued under the City's tariff schedule. The public page does not state a universal calendar billing day; the bill controls the exact cycle and due date.
Provider briefing
How this utility’s billing works
City of Brenham Utility Customer Service and Billing operates as a municipal department serving Brenham municipal water and wastewater service area in Washington County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered water and wastewater rate schedules are established under Section 1005 of the City rate tariffs, with customer/service classifications and applicable water, sewer, drainage, sanitation, gas, and electric charges. The current page links the numerical rate tariffs separately.. Bills are generated recurring utility bills are based on metered consumption and are issued under the city's tariff schedule. the public page does not state a universal calendar billing day; the bill controls the exact cycle and due date., and a typical residential cost reference is A dedicated this detail was not publicly posted. From the accessible current customer-service page because the numerical 2026 residential water and sewer tariffs are linked documents and the complete usage tiers were not exposed in the indexed content.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Bills are based on metered consumption and calculated under the applicable rate schedule. The accessible current page does not expose the full wastewater formula or a winter-average rule; consult the City's Sanitary Sewer tariff.
Meter and infrastructure notes
The current page says bills are based on metered consumption but does not identify the residential meter vendor, AMR/AMI status, transmission interval, or route calendar. Exact technology and schedule are not publicly stated pending a City specification.
Emergency water support
Report a leak or water emergency
Public Utilities is the emergency contact for a leaking water main and other utility incidents; the City contact page lists Public Utilities at 979-337-7400, with 24-hour utility response information. Utility Customer Service/Billing is 979-337-7520.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Brenham municipal water and wastewater service area in Washington County
City of Brenham Utility Customer Service and Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.