Payment channels

Pay City of Brownwood Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paya, a Nuvei company, Citizen Portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

325-309-7096 is the 24-hour IVR for Visa, Mastercard, or Discover payments; live-agent assistance is 855-467-3007. Utility Billing questions are 325-646-9700.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The Brownwood IVR supports text reminders and the ability to pay future bills by text after the customer enters the account number and enrolls through the telephone payment service. The City does not publish a separate keyword or short code.

Mail-in address

City of Brownwood, 501 Center Avenue, P.O. Box 1389, Brownwood, TX 76804.

Counters, drop boxes, and office hours

Brownwood City Hall, 501 Center Avenue, Brownwood, TX 76801/76804 mailing area, accepts utility payments in person and through the drive-through window Monday–Friday 8 a.m.–5 p.m. A utility billing drop box is on the side of the drive-through window. Confirm exact holiday hours with 325-646-9700.

Accepted digital instruments

What you can use online

Visa, Mastercard, and Discover credit/debit cards by IVR or portal; direct checking or savings account payment through the Paya portal; and automatic credit-card payments. Apple Pay and Google Pay are not documented.

2026 transaction pricing

Convenience fees

The City describes the IVR as free and secure and does not publish a separate current online card or ACH convenience fee in the accessible billing page. Verify the checkout disclosure before payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Brownwood Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →